Position description
As a member of the Fitbit Sales team, the Sales Order Management Specialist will be responsible for all aspects of sales order management for Fitbit’s Retail customers and will have diverse responsibilities that include:
Accurate management of all retail channel, corporate, and sample orders
Communicating order confirmation, ship date, and tracking information to customers.
Partnering with the Fitbit Warehouses, Logistics and Operations teams to ensure timely delivery of all orders.
Providing reporting to external customers and internal business partners on open orders, shipments, backlog and returns.
Investigating and resolving all shipping issues including short-ships, damages, mis-shipments and lost goods.
Coordinating with the Finance and Accounting teams on all billing and returns issues.
Working with the Sales Team to collaboratively forecast and plan customer shipments.
Experience Required:
At least 2 years of order management experience; preferable to have experience supporting sales to large, national retail chains.
Strong customer service and communication skills.
Proficient in Microsoft Excel and Outlook.
Experience using an ERP system
Experience with EDI recommended but not required
Bachelor’s Degree Required.
Personal Qualities:
Must be detail oriented, and able to work under tight deadlines and with a sense of urgency.
Excellent verbal communication and interpersonal skills.
Startup Attitude.
Outstanding follow-through, time management and planning skills to deliver results.
Must be able to work in a dynamic, fast-paced environment as market develops in unpredictable ways, producing high quality work and projecting a positive attitude.
https://www.fitbit.com/jobs/search?jvs=Indeed#jobs/oR7F0fwn
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