Position description
We are looking for the next Payment and Fraud superhero – who will make the day for our customers and catch them evil fraudsters by night! Can you perform under pressure? Work independently whilst still having a laugh? Have you got previous payments and fraud experience from the casino and sports betting world? If you are keen to learn more, then let us know why you want to be part of our team and send us your CV!
Reporting to the Head of Payments and Fraud, you will be responsible for running a variety of processes, and undertaking investigations and analysis to minimise fraud loss as well as will ensure the safe, fast and correct execution of customer withdrawal requests and due diligence, while respecting essential time-frames and a positive customer experience at all times.
Success for you looks like:
Ensure payments made to processing centres and e-wallets are sent successfully within time frames specified in service level agreements and in accordance with the company’s fraud and risk policy
Check that the customer due diligence database accurately reflects all personal documents received from customers
Ascertain any fraudulent transactions and accounts are spotted early to minimize the risk to the company,
Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
Communicate with 2nd line support team and payment providers to solve customer problems
Initiate supporting improvements to the Payments and Risk functions in the department
Proactively use banking, payment and verification services relationships by maintaining contact at an appropriate level, and
Ad hoc tasks as required by the Team Lead
Requirements:
Be an owl given the night shift pattern 
Experience from working in a similar role in online gaming
Eye for detail
Meticulous even when doing repetitive tasks
Team player and can work on own initiative
Positive communication style
Benefits:
Gym
Ping-Pong & PS4 at the office
Early B’fasts (twice a week)
Great team atmosphere and environment
Applications might take 2 weeks to review so please stay cool. We shall get back to you 😉
http://comeon.applyto.co/page/jobs/2258426
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